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Audio Interview

Designing And Delivering A Magnetic Customer Experience

Designing And Delivering A Magnetic Customer Experience – Stuart Gordon from Giant Promotions has made available to you an audio file of an interview with Iven Frangi. Iven is an expert in creating memorable customer experiences, and this audio is sure to increase your knowledge and set you on the right path in terms of customer relations.

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Stuart Gordon
2006
Printed Interview

Follow Through

In 2005, Belinda Yabsley was appointed to the role of Marketing and Customer Relationship Manager for Mercedes-Benz of Sydney, after spending nine years on the sales showroom floor as a leading sales consultant. With an annual turnover of $13 million in sales, Belinda became the first female and youngest branch manger of a factory owned Mercedes-Benz dealership in 2006. Want to find out what this experienced and successful sales professional knows about selling? Then read on. Plus, Belinda also explains why salespeople should not just see themselves as an employee in a business.

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Belinda Yabsley
2006
Audio Interview

Milk Your Own Cows

In tough times go for the low cost sales and marketing strategy for your business. That’s the philosophy adopted by marketing wizard Tony Gattari of Achievers Group, a veteran salesman with the Harvey Norman Group for many years. Improving the frequency with which your customers buy, "milking your own cows", is preferable to spending a lot of money to win over someone else's.

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Tony Gattari
2009
Printed Interview

Savings And Service

When Audrey Rodda moved to Sydney, after a successful career in promotions and events, she found herself in the telecommunications industry. Having started Phonelink Communications in her lounge room, she has since grown her business into a leading source of total communications services. Known for her exceptionally high customer retention rate - a result of outstanding service and a successful referrals system - Audrey is the perfect example of women succeeding in business.

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Audrey Rodda
2007
Printed Interview

Service Culture

Do you want to know the best way of growing your business and increasing your profits immediately? According the Ron McLean, the answer is customer service - and in this chapter Ron explains the benefits of adopting a service strategy or culture for businesses. In fact, the information he'll share with you is the same information he learnt on a journey that led him to be in a position where he could financially retire at 34. So if you want to be known as an entrepreneur who offers great customer service, then you have to know about leadership, hiring and training staff, word of mouth marketing, planning and employee engagement. Find out more!

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Ron McLean
2007
Printed Interview

Supurb Service

At just 21 years old, Kirsty Dunphey started her own real estate agency, M&M Real Estate. In this downloadable chapter, Kirsty shares her secrets to growing a business as a young female entrepreneur. Learn about customer service, managing staff, team building, building wealth, youth potential, referring, leveraging, asset classes and much more. This is a must read for any business owner, especially young aspiring entrepreneurs.

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Kirsty Dunphey
2006
Printed Interview

Value And Serve

Dr Ari Diskin is the founder of Diskin Life, a chiropractic wellness centre that provides contemporary, integrative chiropractic and wellness education. In establishing his small business, Ari has learnt the importance of marketing, systems, customer referrals, organisation, planning, time management and the value of strategic alliances. Regardless of what industry you are in, Ari's knowledge on these topics are extremely useful.

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Dr Ari Diskin
2007
Printed Interview

Youthful Passion

Too young and too inexperience are not valid reasons for being unsuccessful in business. Yes, Tina Tower's business journey can be likened to an emotional roller coaster, but by seeking out knowledge, education and mentors, she has been able to develop the right business skills to succeed in business. Today, her business, REACH Education Centre has grown to have a wide selection of educational toys, a tutoring and pre-school centre, a party place, and art and craft workshops. And to think she had major cash flow problems in the beginning?

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Tina Tower
2007
eBook

Mini Give Away Events Exposed

The new method of list building, Massive Give Away Events, has started to lose its effectiveness after only a couple of years. Now find the secret and fresh approach to list building that Edmund Loh, internationally renowned internet marketer, uses to build his mailing list at warp speed, and how you can too! This easy to understand eBook shows you Edmund’s step-by-step approach, never before discussed, to creating your own Mini Give Away Event and build your list rapidly.

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Edmund Loh
2009
eBook

Online Dating Bliss In 5 Simple Steps

Are you ready to learn how to be successful with online dating? Well if you are looking for love on the internet then ‘Online Dating Bliss In 5 Simple Steps’ is the ebook for you. It explains in detail what makes online dating so different and how to get most out of it. Discover how to start finding a date online, where to look, how to do keyword searches and much much more.

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2007
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