Unless you’ve been hiding somewhere with no contact to the outside world over the last few weeks, you will be aware of the current economic turbulence in the world.
Of course the main offender is the USA, but the flow on effect to the rest of the world has been swift and generally painful. Particularly if you have investments directly impacted by these events eg shares.
Business owners too are feeling the effects. I know in one of my businesses, one supplier has just sent me another price increase notification – the second in a month! This is because their entire product range is imported and costs have been significantly impacted by the falling $AUD. Of course, in turn, I have to pass this on to my customers and we all feel the pain. That, my friends, is the current economic reality.
However, I see there is little point complaining about this as we are all pretty much in the same boat. The key as I wrote last time is to “focus on your own backyard and concentrate on your business, what you do best and do lots of it”.
If you have to put up prices, it is likely your competitors do to. So find added extras you can do to enhance the customer experience. Improve customer service levels (eg faster delivery), offer additional services (eg gift wrapping), revamp loyalty programs and create some excitement around your business.
If you have not experienced any flow on effect yet, it is important to take the time and assess how it may affect your business in the near future. From here, you can put plans in place to minimise the effect and keep your business moving forward.
There will be very few businesses that won’t feel an impact in some way. Good management and planning are critical, now more than ever.
Until next time
Samantha